Privacy Policy

Last updated: August 2026

Bulk Cleaning Supplies ("Bulk Cleaning Supplies", "we", "us" or "our") respects your privacy and is committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit bulkcleaningsupplies.com.au, purchase our products, contact us, subscribe to our communications or otherwise interact with our website and services.

We offer a range of home, office and commercial cleaning products, including floor brushes, floor wipers, cleaning liquids, window cleaning brushes and wipers, glass and mirror cleaning products, bathroom cleaning products and other cleaning supplies and accessories.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Billing address
  • Shipping or delivery address
  • Order and purchase information
  • Payment and transaction information
  • Customer service communications
  • Product reviews or feedback you submit
  • Account information, where customer accounts are available
  • Marketing and communication preferences
  • Information you voluntarily provide when contacting us

We may also automatically collect certain technical and usage information when you use our website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location derived from your IP address
  • Referring website or source
  • Pages and products viewed
  • Date and time of visits
  • Website interactions
  • Cookie and similar technology identifiers

We generally do not require sensitive personal information to sell our cleaning products and ask that you do not provide sensitive information unless it is reasonably necessary for us to provide a requested service.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:

  • Place or attempt to place an order
  • Create an account
  • Contact our customer support team
  • Complete a website form
  • Subscribe to emails or promotional communications
  • Participate in an offer, promotion or survey
  • Submit a product review or other feedback
  • Communicate with us by email or through our website

We may also collect information automatically through cookies, log files, pixels, analytics technologies and similar tools.

In some circumstances, information may be received from service providers involved in operating our business, such as payment processors, ecommerce platforms, delivery providers, analytics providers and advertising platforms.

3. HOW WE USE PERSONAL INFORMATION

We may collect, hold, use and disclose personal information where reasonably necessary to operate our business, including to:

  • Process and fulfil orders
  • Process or facilitate payments
  • Arrange shipping and delivery
  • Provide order confirmations and delivery updates
  • Respond to enquiries and customer support requests
  • Process returns, refunds and warranty-related requests
  • Verify transactions
  • Detect and help prevent fraudulent or suspicious activity
  • Maintain and improve our website
  • Understand how customers interact with our website
  • Improve our products and services
  • Maintain business and transaction records
  • Comply with applicable legal and regulatory requirements
  • Protect our customers, business and legal rights

Where permitted by applicable law and consistent with your preferences, we may also use your information to provide information about products, promotions or offers that may interest you.

4. PAYMENT INFORMATION

When you purchase products through our website, payments may be processed by third-party payment service providers.

Depending on the payment method selected, payment providers may collect information such as your card or payment account details.

We do not intentionally store complete payment card details on our own systems where payment processing is handled securely by an authorized third-party payment provider.

Payment providers process information according to their own privacy policies and security practices.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate and improve the website.

Cookies may be used to:

  • Remember website and shopping preferences
  • Maintain shopping cart functionality
  • Support checkout and account functions
  • Understand website traffic and performance
  • Measure how visitors interact with our website
  • Detect fraud and improve website security
  • Measure advertising effectiveness
  • Provide relevant marketing where permitted

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

6. ANALYTICS AND ADVERTISING

We may use third-party analytics and advertising services to understand website performance and measure or improve our advertising.

These providers may use cookies, pixels or similar technologies to collect information about interactions with our website.

Depending on the services we use, this may include providers such as Google and other advertising, analytics or ecommerce technology providers.

Where required, you may be provided with choices regarding advertising or non-essential cookies.

7. SHARING PERSONAL INFORMATION

We do not sell your personal information as a product to third parties.

We may disclose personal information to trusted service providers where reasonably necessary to operate our business, including:

  • Ecommerce and website service providers
  • Payment processors
  • Banks and payment networks
  • Shipping, courier and logistics providers
  • Warehousing and fulfilment providers
  • Customer support providers
  • IT, hosting and cloud service providers
  • Analytics providers
  • Advertising and marketing providers
  • Fraud prevention and security providers
  • Professional advisers such as accountants, lawyers and consultants

These providers may only receive information reasonably necessary for the services they provide to us and may have their own legal obligations regarding personal information.

We may also disclose information where required or authorized by law, regulation, court order or lawful government request, or where reasonably necessary to protect our rights, customers, property or security.

If our business or assets are sold, merged, reorganized or transferred, relevant personal information may be transferred as part of that transaction, subject to applicable law.

8. OVERSEAS DISCLOSURE

Some of the technology and service providers we use may store or process personal information outside Australia.

The countries involved depend on the service providers used by Bulk Cleaning Supplies from time to time and their data-hosting arrangements.

Where required by applicable Australian privacy law, we will take reasonable steps in relation to overseas disclosure of personal information.

Because third-party infrastructure and hosting locations can change, customers may contact us for further information about overseas processing relevant to their personal information.

9. DATA SECURITY

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorized access, modification and disclosure.

Measures may include appropriate technical, organizational and administrative safeguards and the use of reputable third-party service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials confidential where customer accounts are available.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Complete transactions
  • Provide customer service
  • Maintain appropriate business and accounting records
  • Resolve disputes
  • Detect or prevent fraud
  • Meet tax, accounting and other legal obligations
  • Enforce our agreements and protect our legal rights

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements.

11. MARKETING COMMUNICATIONS

If you subscribe to our promotional emails or otherwise agree to receive marketing communications, we may send you information about products, promotions, offers and other Bulk Cleaning Supplies updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional communications relating to orders, payments, deliveries, refunds or customer service.

12. ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before processing a request.

In some circumstances, applicable law may permit or require us to refuse access. If this occurs, we will provide an explanation where required by law.

To make an access or correction request, contact:

Email: support@bulkcleaningsupplies.com.au

13. PRIVACY COMPLAINTS

If you believe we have not handled your personal information appropriately or have breached an applicable privacy requirement, please contact us at:

Email: support@bulkcleaningsupplies.com.au

Please include sufficient information for us to understand and investigate your concern.

We will review privacy complaints and aim to respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law provides you with further rights, you may be entitled to contact the relevant Australian privacy regulator, including the Office of the Australian Information Commissioner (OAIC).

14. CHILDREN'S PRIVACY

Our website and products are intended for general consumers and businesses and are not designed for the purpose of collecting personal information directly from children.

We do not knowingly seek to collect personal information from children without appropriate authorization where required by law.

If you believe a child has provided personal information to us inappropriately, please contact us.

15. THIRD-PARTY WEBSITES

Our website may contain links to websites, payment services, social media platforms or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service you use.

16. ANONYMITY AND PSEUDONYMS

Where practical and lawful, you may interact with us without identifying yourself or by using a pseudonym.

However, we will generally require accurate identifying and contact information where it is reasonably necessary to process an order, accept payment, arrange delivery, process a refund or provide certain customer services.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, technology, service providers or legal and regulatory requirements.

The latest version will be published on our website with the updated "Last updated" date.

We encourage customers to review this Privacy Policy periodically.

18. CONTACT US

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Bulk Cleaning Supplies
Operated by ZS Corporation Pty Ltd.
9A Kulgoa St,
Leumeah NSW 2560
Australia

Email: support@bulkcleaningsupplies.com.au
Phone: 0466 852 510
Office Hours: Monday to Friday, 9am to 5pm AEST
ABN: 77 680 690 993