Faq's
Popular Questions From Our Customers
How long will it take to receive my order?
Delivery times may vary depending on your location. In most cases, delivery takes approximately 6 to 15 business days after your order has been processed.
For more information, please refer to our Shipping Information page.
I haven't received my order information by email. Where can I find it?
Your order confirmation is emailed to you after you complete your purchase.
If you don't see the email in your inbox, please check your spam or junk folder.
The same applies to your shipping and tracking information.
If you still cannot locate your order information, please contact us at support@bulkcleaningsupplies.com.au
How can I be sure that I will receive the product I ordered?
We aim to ensure that the product images, descriptions and specifications displayed on our website accurately represent the products you order.
Product packaging, labels or minor design details may occasionally vary depending on the manufacturer, supplier or product batch. However, the product supplied will correspond to the product ordered, subject to any variations clearly disclosed on the relevant product page.
If you believe you have received the wrong product, please contact our customer support team.
What types of products does Bulk Cleaning Supplies sell?
We are building our range of practical cleaning products. Our current collection starts with the 2-in-1 Scrub Brush + Squeegee, with more products planned.
How does the purchase process work on the website?
Simply select the product you would like to purchase and add it to your shopping cart.
When you're ready, proceed to checkout, enter your contact and delivery information and select one of the available payment methods.
Review your order information carefully before completing your purchase.
Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible at support@bulkcleaningsupplies.com.au
We will try to accommodate your request if the order has not yet been processed or dispatched.
Once an order has already been processed or shipped, we may be unable to make changes or cancel it.
Can I track my order?
Yes. Once your order has been shipped, tracking information will be sent to the email address provided with your order.
If you don't see the tracking email in your inbox, please check your spam or junk folder.
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Simply proceed to checkout to view and select from the payment options currently available for your order.
Do you offer free shipping?
Yes. We offer free delivery Australia-wide with no minimum order value.
For estimated delivery times and further information, please refer to our Shipping Information page.
Where do you deliver?
We deliver orders throughout Australia.
Delivery availability may depend on the delivery address, product and courier service availability.
What happens if my product arrives damaged, defective or incorrect?
Please inspect your order when it arrives.
If you receive a damaged, defective or incorrect product, contact us as soon as possible at support@bulkcleaningsupplies.com.au
Please provide your order number and clear photos or videos of the issue where possible.
We will review the issue and provide instructions regarding the appropriate next steps.
What is your return policy?
We have a 30-day return policy.
Please contact us at support@bulkcleaningsupplies.com.au if you need assistance with an eligible return.
Return eligibility, exclusions, costs and refund conditions are explained in our Refund Policy. Please review the Refund Policy before returning any product.
Can I return a product if I change my mind?
Our Refund Policy sets out when products are eligible for return and the circumstances in which returns are accepted.
Please review our Refund Policy before making a return request.
If you're unsure whether your product is eligible, contact us at support@bulkcleaningsupplies.com.au
Can I return a used cleaning brush or opened cleaning liquid?
Certain used, opened or hygiene-sensitive cleaning products may not be eligible for return.
This may include used cleaning brushes and opened or used cleaning liquids.
Please refer to our Refund Policy for the complete return conditions and exclusions.
What should I do if part of my order is missing?
If an item or component is missing from your order, please contact us at support@bulkcleaningsupplies.com.au
Include your order number and details of the missing item so our customer support team can review the issue.
Are your cleaning products suitable for every surface?
Not necessarily.
Different cleaning products may be designed for different surfaces and applications. Please review the individual product description, directions and warnings before use.
For cleaning liquids in particular, always follow the instructions provided with the product and test on an inconspicuous area first where appropriate.
How should I use cleaning liquids safely?
Always follow the directions, warnings and safety information supplied with the individual cleaning product.
Keep cleaning products out of reach of children and pets where instructed, and do not mix cleaning chemicals unless the product directions specifically state that it is safe to do so.
How do I choose the right brush or wiper?
Check the product description to determine its intended cleaning application.
Our range may include products designed for floors, bathrooms, windows, mirrors, glass and other surfaces.
If you need help understanding a particular product before ordering, contact us at support@bulkcleaningsupplies.com.au
What should I do if I entered the wrong delivery address?
Please contact us immediately at support@bulkcleaningsupplies.com.au with your order number and correct delivery details.
If your order has not yet been processed or dispatched, we will try to update the address.
Once an order has been dispatched, we may be unable to change its delivery address.
How can I contact Bulk Cleaning Supplies?
For questions about products, orders, shipping, returns or other customer service enquiries, please contact us:
Email: support@bulkcleaningsupplies.com.au
Phone: 0466 852 510
Office Hours: Monday to Friday, 9am to 5pm AEST
ABN: 77 680 690 993